STANDARD DELIVERY OVER £20 (UK ONLY)

A 2-5 day delivery option for customers who are not in a rush to receive their parcels.

For customers in the UK who qualify we will usually use Royal Mail economy for orders between £20 and £29.99, and Royal Mail Tracked 48 for all orders over £30.00. Bulky parcels will nearly always be sent tracked.

Some items which are too large to be sent using these services may be sent by a courier at our discretion. We also reserve the right to use the most appropriate shipping method applicable for the items being ordered. This can include adding ‘signed for’ services to packages where we require delivery confirmation, or using a different service from those stated above. Any changes made will be for the sole purpose of ensuring the most speedy and safe delivery of your goods, any extra costs involved in such changes will be met by us. In any case where this occurs we will affect delivery of your goods through a reputable postal carrier as listed below.

 

Pre-order Shipping and Fulfilment Common Questions

1. If I pre-order a product will I receive it on the release date? 

That depends, manufacturers typically only permit us as a retailer to ship products one day before the official release date. This means that if your order was placed using standard delivery (typically free over £20) then your order will arrive a few days after the official street release date. 

If your order is over £150 and you are a U.K customer, you automatically qualify for free P1 Priority delivery. You can also purchase this at the checkout. If your order is going by P1 Priority delivery then you can expect your product on the release date. If the courier fails we refund your delivery charge and will normally give you some store credit as an apology as well. 

The exception is Magic the Gathering, who only allow us to ship the product on the actual release date itself. So for Magic, the only way to get the new product on the release date is to collect it from our warehouse or purchase it in our bricks and mortar location. 

2. Is there tracking available for my order

That depends too, lower value orders under £30 are not always sent tracked. But orders over this amount nearly always are. If tracking is available on your order then it will be emailed to you with a link that you can follow. This will go to your registered email account and can often land in your junk mail folder, so please check there too. 

If you are concerned your order is lost or not arriving on time and you cannot locate your tracking, we’ll do our very best to help you find your parcel.

3. If I pre-order am I guaranteed to receive the product? 

Finally, this depends too! Most manufacturers allocate us based on product demand a few days before the official street release date. Typically this is the week before, but sometimes it can be as little as 3 days. If a product is high in demand it is known for our stock to be allocated by up to 90%. Meaning for every 10 units we’ve ordered, we’ll receive only 1! 

We try to guess and guage demand and only sell a fraction of our required stock on pre sales so to avoid letting anyone down. Occassionally despite our best efforts and conservative estimates we get let down. In the case we cannot supply the product we’d offer you a full refund or to keep a back-order, putting you at the head of the queue for a future wave of product. 

INTERNATIONAL SHIPPING (EUROPE)

Please include your phone number so if necessary our courier can contact you (we will only ever use your phone number for this purpose) 

As international customers you will see the following two options:

  • International Untracked (up to 15 days) – only for orders below 2kg and £20.00
  • International Tracked (up to 15 days) – only for orders below 2kg and £50.00

The transit times vary a lot depending upon your country but in normal circunstances this should not be longer than 15 days

And one of the following:

  • International P1 Priority (up to 5 days)
  • International P1 Priority (up to 7 days) 

Again this will depend on which zone your country is in. 

 

Free tracked courier shipping available to select countries 

The free shipping threshold for selected territories are:

  • ZONE 1 £90.00 : Belgium, Denmark, France (except Corsica), Germany, Ireland, Luxembourg, Netherlands and Monaco
  • ZONE 2 £110.00 : Austria, Czech Republic, Estonia, Hungary, Italy (except Sardinia anf Sicily), Latvia, Lithuania, Poland, Portugal (except Azores and Madeira), San Marino, Slovakia, Slovenia, Spain (except the Balearic and Canary Islands), Sweden and Switzerland
  • ZONE 3 £120.00 : Azores (Portugal), Bulgaria, Finland, Greece, Madeira (Portugal), Romania, Turkey and Vatican City
  • ZONE 4 £150.00 : Balearic Island and Canary Islands (Spain), Croatia, Sardinia and Sicily (Italy)
  • ZONE 5 £200.00 : Corsica (France) and Malta

SHIPPING RESTRICTIONS

Games Workshop products can only be shipped to the following countries: Austria, Belgium, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Iceland, Ireland, Italy, Latvia, Liechtenstein, Lithuania, Luxembourg, Malta, Netherlands, Norway, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden and the United Kingdom.

Magic: the Gathering products can only be shipped to the following countries: EU/EEA Countries. Switzerland, Turkey, Croatia, Serbia, Bosnia Herzegovina, Israel, Macedonia, United Arab Emirates, Dubai, Angola, Mozambique, Egypt, Morocco, Tunisia